Edinburgh's Liberal Democrat MP, Mike Crockart, has today written to a joint letter to Jeremy Hunt, Secretary of State for Culture, Olympics, Media and Sport and Lord McNally, Minister of State and Deputy Leader of the House of Lords, to demand that the legislation around cold-calling via people's home and mobile phones be strengthened and more rigorously applied.
The joint letter highlights the fact that consumers are currently let down because where responsibility lies in unclear. OFCOM is responsible for the Telephone Preference Service, but the Information Commissioner regulates the protection and sharing of data.
At present, once you have registered your phone number with the telephone preference service, a ban comes into effect that forbids cold-calling you over the phone. Recorded messages, however, are covered by other legislation (Privacy and Electronic Communications (EC Directive) Regulations 2003) and unsolicited SMS messages don't appear to be covered at all.
Mr Crockart has called for the Information Commissioner's powers to be strengthened to take in all forms of unsolicited contact and for there to be a single simple point of contact for any individual wishing to protect their privacy whether from unwanted faxes, mail, phone calls or texts. He has also asked that OFCOM's responsibility to maintain a register of people who do not wish to receive sales calls is more rigorously applied.
Commenting, Mr Crockart said:
"People should be able to guarantee their privacy in a simple and effective way. The present situation where responsibility lies with OFCOM, the Information Commissioner and various 'preferencing services' is merely a charter for unscrupulous companies to ride roughshod over the regulations with very little chance of any charges being pursued.
"I've lodged ten separate complaints with the Information Commissioner relating to unwanted text and phone marketing calls I've received just in the last few weeks. I urge all my constituents to do the same and to let me know so I can add them to the list I'm now compiling. People shouldn't have to put up with this menace which puts many vulnerable and elderly people at risk of fraud just as much as if the crook or pushy salesman was turning up at their door.
"Many of the big energy companies have recently stopped cold-calling in person thanks to a strong and vocal local campaign. I urge people to get involved again so we can stamp out these nuisance calls once and for all."









